SCM GROUP is committed to protecting the customer's investment in SCM machinery. Our multi-level service organisation is comprised of a centralised Technical Assistance Centre based in Nottingham. Six specialised technicians qualified in all aspects of SCM GROUP machines provide expert advice and assistance, together with a large staff of over 31 factory trained engineers strategically located around the UK and Ireland to provide instant response to a variety of needs including installations, training, preventative maintenance and emergency visits.
SCM Group UK have a very strong Apprenticeship Training Scheme that includes attendance at College, on-the-job training and specialist training courses in the UK and at SCM Group’s headquarters in Rimini, Italy. Recently a dedicated Service Van for Apprentices visiting customers has been introduced.
SCM Group (UK) Ltd offer a variety of Service Support packages including: -
- STANDARD RATES
- CLUBCHECK
- CNC CONTRACTS
THE FOLLOWING RATES WILL APPLY FROM JANUARY 1ST 2008 STD RATES STANDARD RATE CHARGE - Machine Servicing & Breakdowns.
- STD RATE PER HOUR WORK & TRAVEL NON CNC £50.00.
- STD RATE PER HOUR WORK & TRAVEL CNC £55.00.
- MILEAGE TO SITE AND RETURN CHARGED AT £0.50p PER MILE.
- FIXED CHARGES – PRE AGREED CHARGES FOR RELOCATIONS ETC.
CLUBCHECK- NON CNC SERVICE CLUB GIVING TWICE YEARLY MAINTENANCE FULLY DOCUMENTED AT REDUCED RATES.
- FIXED CHARGE £150.00 COVERS ALL TRAVEL AND MILEAGE FOR THE TWO CONTRACTED MAINTENANCE VISITS AND £40.00 PER HR WORKING ON SITE.
- ALL BREAKDOWN VISITS CHARGED AT £40.00 PER HR WORKING AND TRAVEL WITH NO ADDITIONAL CHARGE FOR MILEAGE.
- ALSO INCLUDES 25% DISCOUNT ON SCM SPARE PARTS.
- NB – THERE IS NO JOINING FEE FOR THIS SERVICE – RATES APPLY 1/01/2006)
CNC CONTRACTS- LABOUR ONLY CONTRACTS COVERING A 12 MONTH PERIOD.
- PRICES DEPEND ON MACHINE TYPE AND SHIFT PATTERN WORKED.
- INCLUDES TWO MAIN SEVICES AT 1000 HRS (6MTHS) AND 2000 HRS (12MTHS)
AND ANY OTHER BREAKDOWN VISITS AS REQUIRED.
- ALSO INCLUDED IS OUT OF NORMAL WORKING HOURS SUPPORT AND A 10% DISCOUNT ON SCM SPARE PARTS.
